We understand travel plans can change. Below is our transparent and fair cancellation and refund schedule for direct bookings.
• 48+ Hours Before Check-In: 100% full refund of advance booking deposit. • 24 to 48 Hours Before Check-In: 50% refund of advance booking deposit. • Less Than 24 Hours or No-Show: Advance booking deposit is non-refundable.
During Peak Winter Season (20 December to 5 January) and the annual Jaisalmer Desert Festival dates, cancellations must be communicated at least 7 days prior to check-in for a full refund. Cancellations made within 7 days of arrival are non-refundable due to high seasonal demand.
Guests may request to reschedule reservation dates at no additional fee if requested at least 48 hours prior to the original check-in date, subject to room category availability and seasonal rate parity.
Should your train or flight to Jaisalmer be delayed, notify our hosts on WhatsApp (+91-7568455656). We will hold your reserved chamber and coordinate late arrival pickup from Fort Gate.
Approved refunds are processed within 5 to 7 business days back to the original source bank account, UPI ID, or payment method.
To cancel or amend your reservation, send your booking name, reservation dates, and request via WhatsApp to +91-7568455656 or email to deserthaveliguesthouse@gmail.com with 'Cancellation Request' in the subject line.
